Message — From the Founder
Beyond the Delight Threshold
For 30 years, I have worked alongside business leaders and colleagues, taking on challenges and learning from setbacks. That experience has led me to a firm conviction.
Deliver what was asked for, exactly as promised. Then go further. That is where we create new value.
The starting point is a deep understanding of each partner’s journey: why they started their business, what they value, and the challenges they have overcome. Understanding that background helps us see beyond their stated requests to the conviction behind them—their “why.”
With that understanding, we can deliver more value than they imagined. Expectations are exceeded, and surprise becomes delight. We call that turning point the “Delight Threshold.”
The successful business leaders I have met cross this threshold naturally, whether they consciously recognize it or not.
We earn trust by keeping our promises and delivering value beyond expectations. Over time, that commitment turns a business relationship into a partnership that shapes the future together. By combining our knowledge and experience, we create value and build businesses that neither side could have created alone.
I want to pass this approach to work on to the next generation of entrepreneurs.
To those who want to start a business
Even with strong determination and a clear vision, a lack of funding, connections, sales skills, or experience can stand in the way of taking the first step.
That is why I want to share everything I have learned with the next generation. We will think things through, put in the work, and take on challenges together. By sharing setbacks as well as successes, we can help them develop the ability to think and act independently.
Supporting as many entrepreneurs as possible as they build businesses guided by their own convictions is my mission.
They can then build businesses that reflect their own vision, exceed someone’s expectations, and go on to support the next generation of entrepreneurs. We need to build a society where this cycle can take root and continue.
Fresh momentum for people and business
SECOND WIND was born from this belief. We will continue to support people and businesses as they take on new challenges.
Founder & CEOTakashi Kasuya